Avalanche Pay As U Go Support
Actian 'Pay As U Go Support' is designed to meet the needs of individual customers with small datacenters and software development organizations. An incident is deﬁned as a question relating to a speciﬁc, distinct issue and may involve several interactions with Technical Support to get to a resolution. Separate support incidents must be purchased for assistance with multiple support issues. 'Pay As U Go Support' is provided from 9:00 AM to 5:00 PM CST (GMT -5 hours).
In addition, to single incident purchase, you can purchase a five or ten incident pack, taking advantage of a built-in discount, as well as contact Actian Technical Support for five or ten independent technical issues for your speciﬁed product. The single support incident is the affordable option when support needs are few and far between. Actian Support Policies shall govern the Actian 'Pay As U Go Support' purchased.
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